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neim creative house LLP general terms and conditions

Thank you for stopping by and hanging out with us. Below are the terms and conditions that apply to your purchase, they are here to explain your rights and if you have any questions you are always welcome to contact us. We hope that you will enjoy your purchase!

General

These general terms and conditions (the “General Conditions”) apply when you (“you” or “Customer”) browse and/or place an order for /neim/ (“Company”, “us” or “we”) on neimdesign.com (the “Website”).

By accepting these General Conditions, you confirm that you are at least 18 years old or have your legal guardian’s permission and that you will comply with the General Conditions.

We sell products to multiple jurisdictions and these General Conditions are set out to be global. Still, depending on the jurisdiction in which you live, mandatory law may also apply. We respect such applicable laws and nothing in these General Conditions shall be seen as a limitation of your mandatory statutory rights, if such laws provide greater rights for you than set out here.

By accepting these General Conditions, you understand and accept that any order, purchase or transaction is made exclusively between the Company and the Customer.

Prices, fees etc.

The prices indicated on the Website apply to orders placed on the Website. If not stated other way, all prices on the Website are based on GBP currency and include VAT where specified (depending on where you reside VAT may however not be applicable to your purchase). If nothing else is stated on the Website the prices do not include payment or shipping fees and these are given separately. Please note also that local charges (such as currency conversion fees, credit or bank card fees, sales tax, customs duty etc.) may apply depending on where you live and local regulations. Such charges are at your expense and will not be refunded by us.

Special offers

From time to time we may offer more favorable conditions for specific products than those provided for in these General Conditions, for example with regards to extended right of withdrawal or free shipping. Such more favorable conditions are valid only for a limited duration of time or until the specific products are sold out, and may be cancelled by us at any time, and if we do so, these General Conditions will apply without amendments.

Waiver

We reserve ourselves for any image or typographical errors on the Website, such as errors in product descriptions, technical specifications, inaccurate prices or incorrect information with regards to whether a product is in stock. We are entitled to rectify any obvious errors and, at any time, to change or update the information on the Website accordingly.

The images on the Website are for illustration purposes only and do not guarantee to reproduce the exact number of products that you would receive at an order, nor the exact appearance, function or origin of the products.

Intellectual property rights

The prices indicated on the Website apply to orders placed on the Website. If not stated other way, all prices on the Website are based on GBP currency and include VAT where specified (depending on where you reside VAT may however not be applicable to your purchase). If nothing else is stated on the Website the prices do not include payment or shipping fees and these are given separately. Please note also that local charges (such as currency conversion fees, credit or bank card fees, sales tax, customs duty etc.) may apply depending on where you live and local regulations. Such charges are at your expense and will not be refunded by us.

Privacy

We only retain and use the personal data provided directly by you or for which it is clear that it has been supplied to us to be processed. Your privacy is of great importance to us. Therefore we process your personal data with the utmost care and in compliance with the requirements laid down by the General Data Protection Regulation (GDPR). We will not provide any personal data to third parties without your permission. You can read full Privacy Statement here.

Customer information etc.

You are responsible for the personal data that you provide us with is correct and complete. Our website is both PCI compliant and SSL Secure. We have always taken your data security seriously and we do not sell your personal information to any Third Parties. If you would like to withdraw your consent please contact us.

Let us know if you suspect that an unauthorized person have obtained access to your details.

Orders etc.

When you receive an order confirmation from us your purchase order is accepted and a purchase agreement is entered into. We encourage you to save the order confirmation for any future contacts with us.

You may withdraw your order until it has been confirmed by us. We will then refund any payment that you, or your credit card company, have made for the order.

We may cancel an order if the products ordered are sold out or unable to make. We will then notify you about it with an offer of equivalent products if such are available or will refund any amount paid.

We may deny a purchase order for various reasons, for example if you provide incorrect personal data and/or have a record for non-payment of debt.

All products ordered remain our property until we have received full payment for them.

Shipping and delivery

Products in stock are normally delivered within the number of working days shown on the Website. The expected delivery time for an order is set out in the order confirmation. In case of delay in delivery, we will inform you and continue to monitor the order. You may cancel the order if a delivery is delayed for more than 30 days and the delay is not due to you.

Deliveries come to the address of your order. If you miss the delivery time or chose different delivery method, you may be required to pick up the order at a specific delivery point. You are required to do so within the time specified in the notification of delivery. If you do not pick up the delivery in time you may be charged a fee and the order may be sent back to us at your expense.

Right to withdrawal

You may withdraw your purchase by notifying us within 14 calendar days from the day that you received the ordered products. You must then send us a withdrawal notification containing your name, address, e-mail address you ordered with, dates you ordered and received the item, the order number and a specification of which products that the withdrawal relates to, or fulfill the information into this form.

You must then also, immediately and within 5 working days from the date of the withdrawal notification, return the withdrawn products to us at your expense. You are responsible for the condition of the products during the shipment back to us and we therefore strongly recommend that you send these well packaged, in good condition, in their original box and/or packaging and tracked. If a returned item is shipped internationally, mark as “RETURNED GOODS” to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.

When an order is withdrawn by you, we might offer of equivalent or alike products if such are available or we will refund the price that you have paid for the products withdrawn. From the amount to be refunded we will however deduct any depreciation in value of the products if such depreciation is due to that you have handled them to a greater extent than necessary to determine their function or characteristics. Shipping costs are not refunded. We will pay the amount to be refunded as soon as possible and within 14 days of received the withdrawn products. The refund will be paid with the same payment method that you used to pay the withdrawn products unless otherwise agreed.

Your right to withdrawal does not apply to contracts which:

  • relate to a service which has been fully performed, if by placing the order you have consented to commencement of performance of the service and acknowledged that there would be no right to withdrawal after performance of the service;
  • relate to goods or a service for which the price is dependent on fluctuations on the market which we cannot control and which may occur during the period between you receiving the withdrawn products and your notification to us of the withdrawal of the order;
  • relate to goods which may quickly deteriorate or expire;
  • relate to goods which have been manufactured in accordance with your specifications or which otherwise are clearly personalized;
  • relate to “made to order” goods;
  • relate to art;
  • relate to sale items;
  • relate to gift cards;
  • relate to goods with a broken seal by you, which are not suitable for return due to reasons of health or hygiene;
  • relate to goods which, after delivery, by their nature, are such that they are mixed with other items so that the items cannot be separated;
  • relate to a sealed audio or video recording or sealed computer software and the seal has been broken by you;
  • relate to individual issues of a newspaper or magazine;
  • relate to digital content which is supplied other than on a tangible medium, if you have expressly consented to delivery in such way and acknowledged that there would be no right to withdrawal;
  • relate to cultural events, sporting events, or any other similar leisure activity, food service, catering, or any other similar service, accommodation, transportation of goods or vehicle rental, where we are to provide the service on a specific day or during a specific period.

Warranty and complaints

Some of our products may come with certificate of warranty. Information about such warranties is provided on the Website. Our warranties cover only original manufacturing defects and accordingly not faults arising upon or after any individual changes of the function and/or appearance of the products, such as rebuilding, upgrading or other configuration of the products.

You may, within 1 year (or such longer period prescribed by applicable mandatory law) from the day that you received the products, file complaints regarding products that are defective according to applicable consumer protection legislation. You must then send us a complaint containing your name, address, e-mail address you made order with, the order number and a specification of the products that the complaint relates to. You must also file the complaint as soon as possible after the discovery of the defect. Any filing of complaint made within two months from the discovery of the defect will always be considered filed in due time.

We will refund you for defective products in accordance with applicable consumer protection legislation and carry the cost for return delivery of the products to us. We strive to perform such refund within 30 days from receipt of a complaint and finding that a refund shall be made, but this time may be delayed depending on the nature of the product. We also strive to comply with any guidelines regarding defective products provided by the relevant national consumer protection authorities. The refund will be paid with the same payment method that you used to pay the order for the complaint products unless otherwise agreed.

Limitation of liability

Where applicable mandatory law does not provide otherwise, our liability is limited to direct damages and under no circumstances are we liable for indirect damages such as loss of earnings etc.

Governing law and disputes

In the event of a dispute, we strive to comply with any decision by the relevant national consumer protection authorities.

Any dispute regarding the interpretation or application of these General Conditions shall be governed by and construed in accordance with the laws of the country or state where we conduct our business and shall be subject to the non-exclusive jurisdiction of the court at the place of our incorporation. “Non-exclusive jurisdiction” means that you may bring a claim against us in another jurisdiction if provided by applicable mandatory law.

Changes to the general conditions

We may change these General Terms and Conditions at any time. We will then set forth the changed General Conditions on the Website and they will enter into force once you have accepted them (in connection with a new order through the Website or while browsing the Website).

These Terms and Conditions were updated by neim creative house LLP on 2018-06-08 14:09:37.

We hope that you enjoy your experience with /neim/, an exclusive purchases and services!