Thank you for your interest in and support to creators!
You will receive an order confirmation email once your order has been placed. We will carefully pack your order to ensure it arrives in perfect condition. Regular orders are dispatched within 1-2 working days after the payment has been received. Products that are “made/custom made to order” are handmade after your order is placed. These products require different amount of business days before they are shipped. Please check information provided next to each product individually. /neim/ is not responsible for any delays in production, shipment or customs. You will receive a confirmation email once your order has been shipped.
Shipment normally takes about 3-10 working days. All orders will be sent with tracking numbers. Please note: the delivery time is estimate only and may vary depending on location. All customs charges and fees are payable by the customer. Please check your country’s fees, rules and restrictions.
We are also committed to ensuring that your information is secure. Our website is both PCI compliant and SSL Secure. Read our full Privacy Statement here.
Return policy in short
- You have 14 calendar days to return the item after receiving it.
- If you change your mind or the product you received is not what you expected, please notify us by email before returning the item.
- Please note that exceptions may apply for the return of art, gift cards, made to order or custom made, hygienic and other products. Sale items are final and will not be accepted for return or exchange.
- Unless arrangements are made with us, you cover the cost of the return.
- If you have any questions, please contact us.
You can find our full Return Policy in our Terms and Conditions.
Instructions for returning goods
- If you wish to make a return, please notify us by email at gallery[at]neimdesign.com containing your name, address, e-mail address you used to place your order, the order number and a specification of which items the return relates to.
- Please ship the items for return within 5 working days of the date of the notification and provide us with a tracking number for the return shipment.
- If a returned item is shipped internationally, mark as “RETURNED GOODS” to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.
- You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.
- Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.
- If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.